Question 1

How often is the data updated?

Accepted Answer

School results (VCE/HSC) are updated annually, property prices quarterly, crime statistics annually, and population data is based on the latest ABS Census.

Question 2

How are school ratings calculated?

Accepted Answer

We use a weighted score based on VCE/HSC results, ICSEA index, student-teacher ratio, and university application rates. See our Methodology page for details.

Question 3

How do I read the suburb safety index?

Accepted Answer

The safety index compares local crime rates to the state average. Below average means relatively safer. We classify areas from "Very Safe" to "High Risk" across six levels.

Question 4

What are the data sources?

Accepted Answer

All data comes from official Australian government public datasets, including ABS Census, VCAA/NESA results, state crime statistics bureaus, and property data providers.

Question 5

What is the difference between free and premium membership?

Accepted Answer

Free members can view school rankings and basic suburb data. Premium members unlock full crime details, 10-year price trends, school comparisons, multi-layer maps, and more.

Question 6

How do I upgrade to premium?

Accepted Answer

After logging in, visit the "Pricing" page, choose a plan, and complete payment. We accept Visa/Mastercard and other major credit cards.

Question 7

Can I cancel my subscription at any time?

Accepted Answer

Yes. Cancel anytime from the subscription management page. You retain premium access until the end of your billing period.

Question 8

What if I forget my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your registered email to receive a password reset link.

Question 9

How do I save schools or suburbs?

Accepted Answer

Click the save/bookmark button on any school or suburb page (login required). View and manage your saved items from the "My Favorites" page.

Question 10

Which states are covered?

Accepted Answer

Currently Victoria (VIC) and New South Wales (NSW). We plan to expand to Queensland (QLD) and other states in the future.

Question 11

Is there a Chinese version?

Accepted Answer

Yes. AU Guide is available in both Chinese and English. Switch languages using the "中" button in the top navigation bar.

Question 12

Where is the map feature?

Accepted Answer

Access multi-layer map analysis through the "Maps" option in the top navigation bar or the map icon in the bottom navigation.

FAQ

Data

Account & Membership

Features