Terms of Use

Last Updated: January 2025 | Effective Date: January 2025

1. Acceptance and Modification of Terms

By accessing or using AU Guide (www.auguide.com.au), you confirm that you have read, understood, and agree to be bound by these Terms of Use. We reserve the right to modify these terms at any time. For significant changes, we will notify registered users via website notice or email.

2. Service Description

AU Guide is a data visualization platform providing living information services for Chinese communities in Australia. Main features include:

• Free Services: Browse school and suburb listings, basic map viewing, basic data analysis
• Premium Services: Multi-layer overlay analysis, in-depth school comparisons, intelligent recommendation system, historical data trends

3. User Accounts

3.1 Account Registration

Using certain features requires account registration. When registering, you agree to provide true and accurate information, and confirm that you are at least 18 years old or have obtained consent from a legal guardian.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately if you discover any unauthorized use.

4. Acceptable Use Policy

4.1 You May:

• Use this website for personal, non-commercial purposes
• Download and print content for personal use
• Share website links

4.2 You May Not:

• Use the website for unauthorized commercial purposes
• Use automated tools (such as crawlers, bots) to access the website
• Attempt to hack, decompile, or reverse engineer the website
• Circumvent paywalls or access restrictions
• Resell or transfer your account access rights

5. Intellectual Property

All content on this website (text, images, charts, maps, software, code, design) is protected by Australian and international copyright laws. We grant you a limited, non-exclusive, non-transferable license for personal, non-commercial use only.

6. Data Accuracy Disclaimer

7. Paid Service Terms

Plan Type	Price	Billing Cycle
Free	$0	-
Premium	$29.90	Quarterly

7.1 Payment Terms

• Auto-Renewal: Subscriptions automatically renew unless you cancel before the end of the billing cycle
• Payment Methods: Major credit cards accepted, securely processed through Stripe
• Currency: All prices are in Australian Dollars (AUD)

7.2 Refund Policy

• 7-Day Refund: New users enjoy a 7-day unconditional refund guarantee
• Cancellation: You may cancel at any time; access continues until the end of the current billing cycle

8. Investment Disclaimer

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the service fees you have paid in the past 12 months.

10. Dispute Resolution

These terms are governed by Australian law. In case of disputes, both parties should first attempt to resolve them through friendly negotiation. If negotiation fails, disputes should be submitted to courts with jurisdiction in Australia.

11. Australian Consumer Rights

Under the Australian Consumer Law, certain guarantees cannot be excluded. Nothing in these terms is intended to exclude these statutory guarantees.

12. Contact Us

The English version of these Terms of Use is the official version. In case of conflict between English and Chinese versions, the English version shall prevail.