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Have questions or suggestions? We'd love to hear from you

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Response Time

We typically respond within 1-2 business days

For urgent matters, please mark "Urgent" in the subject

Language Support

We support communication in both English and Chinese

支持中英文双语沟通

Service Areas

Melbourne · Sydney · Brisbane · Perth

Covering Australia's major cities

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Frequently Asked Questions

How do I manage my subscription?

After logging in, visit the Subscription Management page to view your subscription status, change plans, or cancel renewal.

How often is the data updated?

School performance data is updated annually, while property prices and demographic data are updated quarterly. See our Methodology for details.

Can I request a refund?

Full refunds are available within 7 days of your first subscription. Please email info@auguide.com.au with your reason for the refund request.

How can I partner with AU Guide?

Real estate agents, migration consultants, and other partners, please use the form above and select "Business Partnership" as the inquiry type.